A model for assessing the quality of e-commerce systems
نویسندگان
چکیده
This paper presents a model used for assessing the quality of e-commerce systems. The proposed model is used for the analysis of user-centered quality characteristics of e-commerce systems and has formed the basis for the creation of expert evaluation checklists and surveys on user perceived quality of e-commerce systems. The paper discusses quality assessment of e-commerce systems, following the ISO 9126 quality factors and emphasising on the user-centered factors of functionality, usability, reliability and efficiency. The paper presents the decomposition of each of the aforementioned factors in specific characteristics of e-commerce systems, which leads to a hierarchical quality model comprising of three levels. The application of the model is also discussed in brief.
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